POLICIES, TERMS AND CONDITIONS

 

The terms, policies and conditions (collectively known as "Conditions") described below govern the use of this site (referred to as Durendal-llc.com, DISTRACT-BALL.com or "site"). Your use and/or placement of any order indicate your acceptance of these Conditions. Durendal LLC of AZ.


Privacy

We keep your personal information private and secure. When you make a purchase from our site, you provide your name, email address, credit card information, address, phone number, and a password. We use this information to process your orders, to keep you updated on your orders and to personalize your shopping

Our secure servers protect your information using advanced encryption techniques and firewall technology.

To keep you informed about our latest offers, we may notify you of current promotions, specials and new additions to the Durendal-llc.com or DISTRACT-BALL.com site. You may unsubscribe from our newsletters by following the unsubscribe instructions in any email you receive from us.

We use "cookies" to keep track of your current shopping session to personalize your experience and so that you may retrieve your shopping cart at any time.


Privacy on Other Web Sites

Other sites accessible through our site have their own privacy policies and data collection practices. Please consult each site's privacy policy. Durendal LLC is not responsible for the actions of third parties.


Order Acceptance Policy

Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Durendal LLC Dealer Apparel reserves the right at any time after receipt of your order to accept or decline your order for any reason or to supply less than the quantity you ordered of any item.

 

Credit Cards

We accept the following credit cards: Visa, MasterCard, Discover and American Express. There is no surcharge for using your credit card to make purchases with Durendal LLC. Please be sure to provide your exact billing address and telephone number (i.e. the address and phone number your credit card bank has on file for you). Incorrect information will cause a delay in processing your order.

 

Shipping Policy

Shipping Time -- Most orders received before 5:00PM will ship within 2-3business days. Orders are not processed or shipped on Saturday or Sunday.

 

Out-of-Stock Products

We will keep you informed of any products that you have ordered that are out-of-stock and unavailable for immediate shipment. You may cancel your order at any time prior to shipping.


Multiple Product Orders

For a multiple product order, we will make every attempt to ship all products contained in the order at the same time. Products that are unavailable at the time of shipping will be shipped as they become available, unless you inform us otherwise. You will only be charged for products contained in a given shipment, plus any applicable shipping charges. You will only be charged for shipping at the rate quoted to you on your purchase receipt. The entirety of this shipping charge may be applied to the first product(s) shipped on a multiple shipment order.

 

Taxes

Durendal LLC shall automatically charge and withhold the applicable sales tax for orders to be delivered to addresses within AZ. For orders shipped to other states, you are solely responsible for all sales taxes or other taxes.

 

Returns

We will gladly accept the return of products that are defective due to defects in manufacturing and/or workmanship for 90 days from the date of purchase, please see our Limited Warranty statement contained in our General Instructions available online. Fulfillment mistakes that we make resulting in the shipment of incorrect product to you will also be accepted for return 30 days from the date of purchase.

 

Links

This site may contain links to other sites on the Internet that are owned and operated by third parties. You acknowledge that Durendal LLC is not responsible for the operation of or content located on or through any such site.


Copyright and Trademark Notice

This site is owned and operated by Durendal LLC. Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of Durendal LLC Copyright © 2014, ALL RIGHTS RESERVED.

You may use the content of this site only for the purpose of shopping on this site or placing an order on this site and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without Durendal LLC’s prior written permission. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.


Other Conditions

These Conditions will supersede any terms and/or conditions you include with any purchase order, regardless of whether Durendal LLC signs them or not Durendal LLC reserves the right to make changes to this site and these Conditions at any time.